Privacy policy

1. Who We Are
ACTivate Fitness & Padel Retreats ("we", "our", "us") operates the website www.activateretreats.co.uk. We are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).

2. What Data We Collect
We may collect and process the following information:

Personal Data: Name, email, phone number (via contact forms, bookings, newsletter sign-up).
Usage Data: IP address, browser type, pages visited, time on site (via Google Analytics).
Marketing Data: Email engagement and interaction (via Mailchimp).

3. How We Use Your Data
Your data may be used to:

Respond to enquiries and provide our retreat services.
Send marketing emails or newsletters (only with your explicit consent).
Analyze and improve website performance.
Monitor email campaign effectiveness through Mailchimp.

4. Lawful Basis for Processing
We process personal data on the following bases:

Consent – for marketing emails, analytics cookies, or newsletter subscriptions.
Legitimate interests – to run and improve our website, respond to enquiries.

5. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. These include:

Essential Cookies: Required for core functionality.
Analytics Cookies: Set by Google Analytics to understand visitor behaviour.
Marketing Cookies: Used by Mailchimp to track email campaign engagement.

Upon visiting our site, you’ll be prompted to accept or manage cookie preferences via a cookie banner.

You may also disable cookies through your browser settings at any time.

6. Third-Party Services
We share limited data with third-party providers solely for operational purposes:

Google Analytics: For website performance insights.
Mailchimp: For email list management and marketing tracking.

These providers may store data on servers outside the UK. Where applicable, we ensure safeguards like Standard Contractual Clauses are in place.

7. Your Rights
Under UK GDPR, you have the right to:

Access, update, or delete your personal data
Object to or restrict processing
Withdraw consent at any time
File a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us at hello@activateretreats.co.uk.

8. Data Retention
We retain personal data only as long as necessary for the purposes outlined or to comply with legal obligations.

9. Contact Us
For questions or requests related to this policy, please contact:
Email: hello@activateretreats.co.uk